Entrepôt Holland, located on Prinsengracht 64, 1015 DX Amsterdam the Netherlands, is responsible for the processing of personal data as shows in this privacy statement.

Contact details

Prinsengracht 64-H
1015 DX Amsterdam
The Netherlands +31 625 054878
https://www.entrepotholland.nl

Personal data that we process

Entrepôt Holland processes your personal data due to the fact that you use our services and/or because you have provided us with these details yourself. Below you will find an overview of the personal data we process:

• First and last name
• Sex
• Address details
• Telephone number
• E-mail address
• IP-address
• Information you enter yourself in an open field, such as message in the contact form
• Login details
• Location details
• Information regarding your activities on our website
• Internet browser and type of device used
• Bank account number
• VAT number

Special and/or sensitive personal data we process 

Our website and/or service does not have the intention to collect data of website users who are under the age of 16 years, but every individual can visit our website. We cannot check if a website visitor is actually 16 years or over. As such, we encourage parents/guardians to be involved in the online activities of their children in order to prevent that data of their children is collected without their parental consent. If you believe that we have collected personal data of a minor without consent, please contact us via [email protected] and we will delete this information.

For what purpose and on what basis do we process your personal data
Entrepôt Holland processes your personal details for the following purposes:

• To process your payment
• To send our newsletter and/or advertising brochure
• To call or e-mail you if needed to carry out our services
• To inform you about changes to our services and products
• To allow you the possibility to create an account
• To deliver our goods and services to you
• Entrepôt Holland also processes personal data if we are legally obliged to do so, such as information we need for our tax return

Automated decision-making 

Entrepôt Holland does not make decisions based on automated processing on issues that can have (significant) consequences for persons. This concerns decisions taken by computer programs or systems, without the involvement of a person (for example an employee of Entrepôt Holland).

How long we store personal data

Entrepôt Holland does not store your personal data for longer than is strictly necessary to realize the purposes for which your data is collected.

Data for processing your order 

If you order something we need certain details to deliver your order and to keep you updated about your order. These details are also needed for any returns or repairs. You have left this data on our website when creating your account and for the execution of agreements this data is stored in Exact Globe and our website management system.

This information is necessary to execute the agreement you have made with us. Under the law we must keep the data related to your order for 7 years.

Data in your account

In your account we store the following information: 

• Name
• Sex (if specified by yourself)
• Postal / Invoice / Delivery addresses
• Telephone number
• E-mail address
• Payment details
• VAT number

We do not store this information any longer than necessary.

Forms on website

On our website it is possible to request information by means of contact forms and/or to express interest in being a dealer. The data that is left here is stored for a period of 6 months in the database of the website.

Sharing personal data with third parties 

Entrepôt Holland does not sell your data to third parties and will only provide this data if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data in our assignment, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. Entrepôt Holland remains responsible for these processing operations.

Cookies, or similar techniques, that we use

Entrepôt Holland uses only technical and functional cookies and analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. On your first visit to our website we have already informed you about these cookies and asked permission for their placement. If you want more information about which cookies are used, please read our cookie statement. The cookies we use are necessary for the technical functioning of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.

Social media

Entrepôt Holland can be found on various social media such as Facebook and Instagram. When you follow us on social media, we may have access to a part of your profile data. Entrepôt Holland also follows social media channels and can thus access data on your social media. 

View, modify or delete data 

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Entrepôt Holland and you have the right to data portability. This means that you can submit a request to us to send the personal information we have in your computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to [email protected]. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, black in this copy. This is to protect your privacy. We will respond to your request as quickly as possible, but within 4 weeks. Entrepôt Holland would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data 

Entrepôt Holland takes the protection of your information seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you are under the impression that your data is not secure or if there are indications of abuse, please contact our customer service via [email protected]. Below we outline a number of our security measures for you.

• We ensure our account is secure and that no one can log in from outside or inside and can access your data. Among other things, the password is stored encrypted in our system.
• Communication via our website, e-mail or app takes place in an encrypted and secure manner.
• The website is regularly provided with updates.
• We protect our systems against malware, viruses, cryptoware and hacking software.
• Third parties who need access to your data are obliged to take appropriate technical and organizational security measures and have to oblige their employees to observe secrecy.